FREQUENTLY ASKED QUESTIONS
CAN WE HELP YOU?
MEMBERSHIPS & PACKAGES
Do you offer a monthly membership?
Yes, we’ve got a few membership options: a ‘4 sessions a month’, an ‘8 sessions a month’ and a monthly Unlimited membership. We collect the monthly payment automatically from your account and you have access (4 sessions, 8 sessions or Unlimited sessions per month) to our studio with a 7-day rolling schedule.
A RowStudio membership starts on the day of purchase with a minimum duration of three months.
Cancellation of a RowStudio membership must be communicated to RowStudio at least 2 weeks before the membership will be automatically renewed. This may be done by sending an email to firstname.lastname@example.org.
How do I make a booking?
You can join a session by creating an account on our site. Go to BOOK A SESSION in the top-right corner which will lead you to our schedule. Click on a session and a machine of your preference. Make sure you have a valid membership or enough credits in your account in order to make a booking. You can check this by navigating to MY ACCOUNT and click on the member button (blue icon) and go to My Series.
All RowStudio sessions are available for booking from 7 days until 1 hour before the session starts. You can book sessions online or at the studio. If you want to enroll in a session that is full, you can put yourself on a waiting list. If you are on the waiting list and a spot opens up, you’ll receive an email.
How do I cancel a booking?
You can cancel your booking online until 8 hours before the session starts. To cancel your booking navigate to MY ACCOUNT, sign in and click on the member button (blue icon) in the top right corner of the page. Choose MY CLASSES and click UNRESERVE.
Late cancellations or no-shows for spots booked and not attended, will be charged from your package or when you have an unlimited membership, an € 8- no-show fee is charged in place. You understand we don’t enjoy charging this fee: we’d much rather see you in our class!
What is a RowStudio session?
A RowStudio session is a 45-minute rowing based work out and consists of cardio, strength and flexibility exercises both on and next to the rowing machine. It will be fun, challenging and guaranteed to make you sweat!
Are the sessions meant for rowers?
The RowStudio sessions are open for anyone. Never rowed before? Don’t worry! Our trainers take pride in teaching you correct technique. We recommend to first attend our RowStudio Launch session. In this 45 minutes workout, we will introduce you to the basics of rowing. It’s fun, just give it a try!
How does it work when I arrive?
When you arrive at the studio, check in with the front desk. The staff will help you sign-in, assign you a rowing machine and give you a tour of the studio.
What time should I arrive?
Please arrive at the studio 10-15 minutes before class starts to ensure the best possible experience. If you’re new, let the front desk staff know and they will show you around our studio. If you arrive more than 10 minutes late, your spot may be given to someone on the waitlist and the class will be deducted from your account. Running late? Call us so we can hold your spot.
What else should I think of?
1. Drink a lot. Make sure to drink enough water before, during and after the workout. Water is available for purchase at the studio, and outside water bottles are permitted.
2. Eat enough. Our workout is intense so make sure that you eat properly 2 hours before your workout.
3. Pace yourself. Although our sessions are for all fitness levels it’s easy to lose yourself and end up going harder than you can handle. So choose your speed and strength wisely and finish your workout in good form.
Do you have showers?
Yes, both in the men’s and ladies’ dressing room we have two showers. We provide complimentary shampoo and body cleanser. Also hair dryers are available.
Do you have lockers?
Yes, both in the men’s and ladies’ dressing room we have twenty lockers with an automatic pin lock.
Any food and beverage?
At our reception desk we offer Nespresso espresso, coffee and cappuccino. On your request we are happy to prepare your cappuccino with soy milk. Of course we also serve ginger tea and fresh mint tea.