Something not clear? Let us help.
Read our answers to frequently asked questions below.
Which corona measures have you taken?
More info about our corona measures you find on our corona page.
MEMBERSHIPS & PRICING
How do I pay for a workout?
You can pay for a single workout at RowStudio. You can also buy a series or take out a membership. If you come for the first time, we have a nice offer. 2 workouts for the price of 1. We call that offer the Intro Pack. An overview of the possibilities can be found under the tab Pricing. If you click on “Buy now”, you will be asked to create an account, after which you can pay via IDEAL, with your credit card or by means of a SEPA mandate. If you click on “My series” after logging in, your purchase will be listed there. Under “Class count” you will find the number of classes you can book with your purchase.
What kind of memberships do you offer?
We have different types of subscriptions: ‘4 workouts per month’, ‘8 workouts per month’ and the Unlimited membership. You can close these via the Pricing tab. The chosen membership starts on the day of purchase, and has a minimum duration of 3 months. After these 3 months, the membership will be renewed on a monthly basis. You can cancel a membership by sending an e-mail to firstname.lastname@example.org at least 2 weeks before the end of the term. If you have a valid membership, you can book workouts through our schedule. In your account you will find under “Class count” how many workouts you can still book in the current month.
Can I pause my membership?
A membership can be paused by the member one time every 6 months with a minimum of 1 week and a maximum of 1 month.
Do you offer series of workouts?
Definitely! We offer a 10-Pack and a 20-Pack. And if you’re new to RowStudio, you can try our workouts at a discount with the Intro Pack. That’s 2 classes for the price of 1. Of course you can also buy a single (drop-in) workout. The Intro Pack and the drop-in workout are valid for 2 weeks, the 10 Pack for 6 months and the 20 Pack for 12 months. Within this period after purchase you can join the workouts. An overview of the possibilities and prices can be found under the Pricing tab.
Can I try a workout for free?
If you’re new to RowStudio, you can try our workouts at a discount with the Intro Pack. That’s 2 workouts for the price of 1. See under Pricing. The Intro Pack is valid for 2 weeks. Within this period you can attend the workouts. It is also possible to reserve 2 spots in 1 workout with the Intro Pack so you can bring a friend. So in short, you can OR join 2 times yourself, OR bring someone.
BOOKING & CANCELLING
How do I book a workout?
To join a workout, first create an account. Then you buy a series or a membership. In your account you go to “Reserve”, after which our schedule appears. In this schedule you can filter by using the buttons “By instructor”, “By class” and “By room”. You select the workout you want to attend, after which you choose the rowing machine you want to reserve on the floor plan. After you have booked a rowing machine you will receive a confirmation of your booking by email. Please read this mail carefully, it contains important things.
How does the waiting list work?
When a workout is full, a waiting list is available. There are almost always cancellations, so the chance of being assigned a spot is very high. If you put your name on the list and a spot becomes available, your booking for this spot will automatically be made. You will be notified by email, so keep an eye on your inbox. We understand of course that at a certain moment you will make other plans. No worries, you can easily take your name off the list at any moment. And if you are assigned a spot within an hour before the start of the workout and you can’t make it, send a quick note to email@example.com and you won’t lose your credit.
Can I cancel my booking?
You can cancel a booking up to 12 hours before the start of the workout. To cancel, go to “Book now / log in” in the main menu. After you have logged in, click on “My classes”. There you will find an overview of your bookings. If it is still possible to cancel the booking you will find “Unreserve” next to it. Click on it and your booking is cancelled. You will keep the credit. The cancellation will be confirmed by email. If it is no longer possible to cancel a booking, but you are not planning to attend the workout, we would appreciate it if you notify us by email.
What happens if I don't show up?
We find it very unfortunate when there are so called “No shows”. Someone else might have joined the class and the fuller the room, the better the vibe! But of course it can sometimes happen that you are unable to participate. In that case, please cancel your booking or (if that is no longer possible) inform us of your absence by email.
If you have booked a spot, but do not show up without cancellation, your credit will be cancelled. If you have a RowStudio Unlimited membership, we have the right to impose a no-show fee of 8 euros in case of a No-show. We really don’t like doing that. So, if you’ve made a booking, please just join the workout or cancel on time.
What does a RowStudio workout look like?
A workout at RowStudio takes (unless otherwise stated) 45 minutes. It’s your first time? Please make sure you are present 15 minutes before the class starts. The instructor will then be able to help you adjust the rowing machine and explain the basics of the rowing form. The workout usually starts with a few exercises on the rowing machine that are meant to perform the rowing movement correctly. This is followed by a warm-up. The rest of the class is always different. We do alternate rowing on the rowing machine with exercises on the mat next to the rowing machine. Which exercises these are, depends on the type of class (see the tab Workouts). We always end with a cooling-down and stretching. You can count on a nice and varied workout, with a high fun factor and a lot of personal attention from the instructor.
I have never rowed. Is that a problem?
The RowStudio workouts are suitable for all ages and all fitness levels. Have you never rowed and/or trained on a rowing machine before? No problem at all! Our experienced instructors will be happy to help you learn the rowing technique. Maybe you will have to get used to it in the beginning, but you’ll soon see that it goes better. For your first workout we recommend booking a RowStudio LAUNCH. Do you have rowing experience? Then you can join too! Our workouts are different (much more fun!) than you might be used to. Just come and try it.
What happens when I arrive at the studio?
When you arrive at the studio, give your name to our front desk employee. Your booking will be checked and you will be informed which rowing machine is reserved for you. You will receive explanation about the use of the locker rooms and lockers. We will be happy to answer any questions you might have. In the studio you can easily recognize your rowing machine, because your name is on the screen. The trainer will help you to adjust the rowing machine and will give you an explanation about its use and training. And then let’s get started! On the screen a timeline appears on which the training is presented schematically. With a pointer we indicate where we are. The trainer will talk you through it and make sure you have a nice workout.
At what time do I need to be there?
Is it your first workout at RowStudio? Then we ask you to be present about 15 minutes before the start. Our trainer will then have enough time to give you an explanation. If your are late you cannot join he class. This is because we start with an explanation of the rowing technique and a warming up. If you miss that, joining the workout is not safe.
Have you been to RowStudio before? Then make sure you are on time. If you are late, we can assign your place to someone on the waiting list. If you expect to be a little late, give us a call and we will keep your seat available for you.
What should I bring?
- Ordinary sportswear (only a very long top is not useful because it can get stuck in the rolling bench of your rowing machine).
- Indoor training shoes
- Bottle of water
How should I prepare for a workout?
- Drink enough! Make sure you’ve drunk enough water before you start one of our workouts. You can buy a bottle of water in the studio, for during your workout. You can also bring your own water bottle.
- Eat enough! Our sessions are intense, and we recommend a suitable meal 2 hours before a workout.
- Consider yourself! During the workout, our trainer will motivate you to give everything. But don’t let it drive you crazy. Don’t run too fast and spread your energy over the workout.
STUDIO DE PIJP
Do you have showers?
Yes, showers are available in the ladies and men’s changing room. You can use toiletries such as Marie Stella Maris shampoo, shower gel and hand soap free of charge. There is a hairdryer available. Against payment of €2 you can use a towel.
Do you have towels?
We have a small towel you can use free of charge. If you need a bigger towel, you can rent one for €2.
Are there lockers available?
Yes, there are locker cabinets in the changing rooms. They work with a pin code. After you have closed the door, enter a four-digit PIN code. Then confirm the code by entering it again. In the changing room there’s also an instruction manual.
Do you sell drinks?
At our reception we offer Nespresso coffee, espresso and cappuccino. Furthermore we have tea (fresh ginger, fresh mint and black tea), packets of water (Marie Stella Maris) and bottles of Vitamin Well. (Reload).
Where can I park my car?
The nearest parking lot is on the street on the Hemonystraat or the Hemonylaan. More information: https://www.parkeren-amsterdam.com/hemonylaan.
No answer to your question?
Send us a message and we’ll get back to you as soon as we can.